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Education and Training

Business > Customer Service > Education and Training

Web Pages

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1stCo Business Development - http://www.1stco.com/
Custom training solutions in customer service.

AM International Learning - http://aminterlearning.com/
Specializing in customer service training. Courses, workshops, and seminars.

Belding Skills Development Corp. - http://www.beldingskills.com/
Provides seminars and workshops on the topic. List of services, newsletter and contacts.

Caliluna Consulting - http://www.extraordinarycustomerservice.com/
Provides online customer service training for employees and managers to increase profits and improve business.

Ceres Innovations Inc. - http://www.ceresinnovations.com
The CERES model places employees at the center of customer relations within the company

Communication Strategy Consultants - http://www.communicationstrat.com/
Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.

ContactPoint - http://www.contactpointsolutions.com/
Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.

Corporate Dynamics, Inc. - http://www.corpdyn.com/
Training and consulting solutions for customer service, sales, and management related issues.

Craig Harrison's Expressions of Excellence - http://www.expressionsofexcellence.com/
Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.

Customer Care Training and Consulting - http://www.customercaretraining.co.za/
Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.

Customer Focus, Inc. - http://www.customerfocusinc.com/
On-site customer service training for service representatives.

Customer Service Review, Inc. - http://www.csr-net.com/
Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.

Customer Service University - http://www.customerserviceuniversity.com/
Provides customer service videos and training programs. Includes online ordering and contacts.

Customer Service Works - http://www.customerserviceworks.com/
Provides training programs and consulting services. Public workshops, newsletter and contact details.

CustomNet Services - http://www.customnet.on.ca/
Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.

Dionco Inc. - http://www.dionco.com/
A retail consulting firm specializing in retail selling skills and customer service skills.

Expressive Concepts - http://www.expressiveconcepts.com/
Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.

Ford, Lisa - http://www.lisaford.com/
Speaks on customer service topics including managing, hiring and training. Audio, video and books available.

Gehegan & Associates - http://www.gehegan.com/
Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.

Glasstap Training Services - http://www.glasstap.com/
Developing People to support the business, using innovative learning styles mixing classroom and e-learning.

Global Learning Partners, Inc. - http://www.glpinc.com/
Training and consulting company offers performance improvement and continuining education programs.

Impact Learning Systems - http://www.impactlearning.com/
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

Interaction Metrics - http://www.interactionmetrics.com/
Customer service audit specialists.

JoAnna Brandi & Company, Inc. - http://www.customercarecoach.com
Customer care training program for managers.

Jones Associates - http://www.service-training.co.uk
Specializes in researching, preparing and delivering training programs

Kandan, M. - http://www.kandan.org.in/
Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.

Learning Curve - http://www.yourlearningcurve.co.uk/
Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.

Learning Journey, Inc. - http://www.learningjourneyinc.com/
Solutions to help increase employee morale and give better customer service through communication and corporate culture.

LMR Associates - http://www.lmrassociates.com/
Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.

M2S2 Communications - http://www.m2s2.com/
Provides services focused on the telephony industry. Profile, events and contact information.

Mark Eppler & Associates - http://www.markeppler.com/
Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.

Martrain Ltd - http://www.martrain.co.uk/
Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.

Measure-X - http://www.measure-x.com/
Customer service and retention training and measurement. Includes testimonials and services.

Myra Golden Seminars - http://myragolden.com/
Keynotes, web based training and seminars designed with an emphasis on customer service improvement.

Optimum Operating Procedures and Services Pty Ltd - http://www.oops.net.au/
Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)

Oriel Training - http://www.orieltrain.com/
Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.

Peak Performance International Pty Ltd - http://www.peakperformance.co.nz/
Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.

Power Train - http://www.powertrain.co.uk/
Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.

Professional Edge - http://www.proedgeskills.com/
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.

Progressive Image - http://www.exectrainer.com/
Customer service skills, coaching and executive training. Includes testimonials and events.

Rapid Results - http://www.rapid-results.com/
Offers training covering customer service, sales, leadership, telephone skills.

Service Quality Institute - http://www.customer-service.com/
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

Service Strategies - http://www.servicestrategies.com/
Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.

Signature Worldwide - http://www.signatureworldwide.com/
Offers customer service and sales skill training programs. Events calendar, and newsletter.

Sterling Consulting Group, Inc. - http://www.quality-service.com/
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.

SunShower Learning - http://www.smile-video.com/
Video-based training program to inspire positive attitudes in front-line customer service employees.

Telephone Doctor - http://www.telephonedoctor.com/
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

Thank You Very Much, Inc. - http://www.thankyouverymuchinc.com/
Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.

The I.M.P.A.C.T. Training Group, Inc. - http://www.impacttraininggroup.com/
Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.

The Physics of Customer Service - http://www.customerserviceebook.com
International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.

The WOW Class - http://www.thewowclass.com
Client service training programs.

Tooty Inc. - http://www.tootyinc.com/
Customer service and sales strategy evaluating, developing, training and monitoring.

Total Performance Limited - http://www.totalperformance.ca/
Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.

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